• Mo - Thu: 9:00 - 15:00 Fri: 9:00 - 12:00

XPlainer FAQs

When will I get the results?

We send the test result report no later than the deadline specified for each test. The time limit starts on the day following receipt of the sample and crediting of the payment for the test. For example, for a STANDARD test, receiving payment and samples on Monday means that we send a report with the result no later than Monday the following week (but usually sooner). This time can be reduced by an express surcharge of 2 working days.

Can I drink or eat before sampling?

You must not eat, drink, smoke, chew gum, use nose and throat drops or sprays, brush your teeth or use mouthwash for at least 60 minutes before the collection.

What should I do next after ordering the test?

If you order the test, we will send you a collection kit by post (or you can collect it from us in person) with instructions on how to take a simple oral swab or a non-standard sample. You will send us the samples for analysis and if you have not yet made the payment, you will also pay the price of the test by transfer to our account. We will then carry out the analysis, calculate the probability of paternity and send you a report with the test result either electronically by email (free of charge), in hard copy by post or you can collect it in person (in both cases for an additional fee).

What does the sampling kit contain?

The sampling kit contains a minimum of 2 tubes of cotton swab sticks.

Marking of sticks:

Red – mother

Green – child

Yellow - marked man

Blue – other persons

The package also includes a bubble envelope in which you put the samples and send them to our address or deliver them in person.

en_US